1. TERAPOWER
INNOVATION, CORP. is in the business of providing direct
connectivity to the Internet, and has its facility at Los Angeles,
CA (herein "Data Center"), to provide a variety of hardware and
software support for its clients.
2. Client
desires to connect certain equipment or computer devices ("Server"
or "Equipment") leased by Client to the Data Center for the purposes
of obtaining Internet access and services from TERAPOWER INNOVATION,
CORP. for the term of one month ("month to month") from the
deployment date OR if Client prepays for one year then term is
twelve months. The deployment date shall be the date that packets
begin flowing to the client's server(s), ("Service Start Date").
3. TERAPOWER
INNOVATION, CORP. shall provide basic services ("Internet Services")
to Client, which shall include bandwidth and a direct connection of
the Equipment to the Internet switch or router via
ethernet connection. Client will select
its bandwidth commitment from the bandwidth plan options from this
online shopping cart. If Client chooses a
burstable bandwidth package then Client may be charged for
excess bandwidth usage for bandwidth in excess of the commitment
plan. Client shall be leased one dedicated server with 1
ethernet handoff/server from a core
switch and 1 power outlet/leased server (Standard 110v and up to 450
watts).
4. The total
fee for Services and onetime setup fees and any other upgrades as
picked by client from the internet shopping cart, are payable in
advance of the start of service as required herein, and are charged
monthly thereafter. Terapower Innovation, Corp. will automatically
charge the monthly and other fees to the Clients credit card,
paypal account, or checking account each
month. The Client will be provided a web-based link and login to
MRTG or CACTI so that the client can see the real-time bandwidth
utilization. IP's will be given according to the policy of ARIN.NET. 1
IP is included for free. IP's can be leased for $3 per IP/month.
5.
a. The fee for the Administrative
Services shall be $ FREE per month. There shall be no cost for
rebooting any Server and they shall be provided 24 hour technical
support. Connectivity related technical support is free.
ALL TECH SUPPORT
THAT TAKES 5 MINUTES OR LESS IS FREE!
FREE PART
REPLACEMENT FOR ANY FAILED SERVER PART!
b. Client may
be required to make an additional deposit to cover anticipated
excessive bandwidth usage if the MRTG/CACTI bandwidth graph shows
bandwidth usage in excess of the bandwidth commitment rate picked
from the shopping cart. Excessive usage shall be any bandwidth usage
over the Subscription Rate. Failure to deposit payment for excessive
bandwidth usage at the Subscription Rate may result in suspension of
account until such payment is made. TERAPOWER INNOVATION, CORP.
shall, of course, make reasonable attempts to notify client of such
excessive usage.
c. If Client so requests custom technical
support or TERAPOWER INNOVATION, CORP. must provide custom technical
support or custom administration for Client at a later date. Client
shall pay to TERAPOWER INNOVATION, CORP. $95 per hour for the total
hours of Custom Support or Custom Administrative Services needed
and/or requested by client. Administration regarding connectivity or
simple network admin like replacing a stick of ram is FREE!!
d. All fees shall be due from Client in advance and shall be
received by TERAPOWER INNOVATION, CORP. prior to the ("Due Date")
for the preceding month of service. Not receiving an invoice from
TERAPOWER INNOVATION, CORP. prior to Due Date is not grounds for
delay of payment. This document and/or the online billing website
will suffice as an invoice for the term of this agreement. If
payment is not received by the Due Date, TERAPOWER INNOVATION, CORP.
may impose a late fee of $50/server and if payment is not received
within seven (7) days AFTER the Due Date, TERAPOWER INNOVATION,
CORP., may at its sole discretion, disconnect services to Client's
Server or Equipment without prior notice and without any liability
to TERAPOWER INNOVATION, CORP. Terapower Innovation, Corp. shall be
authorized to automatically charge the Client's credit, debit card,
paypal account, and/or be allowed to
issue automatic "e-checks" if the Client provides the account
information.
e. In the event that Client pays the monthly charges after the
disconnect event, and TERAPOWER INNOVATION, CORP. agrees to
reconnect service to the Client, there shall be a minimum
re-connection charge calculated at the rate of $50.
f. After the disconnection event for any reason, Client is still
required to pay storage fees equal to the rate in paragraph 4 - the
normal monthly rate. TERAPOWER INNOVATION, CORP. does not store
Client equipment in Data Center free of charge. Client is encouraged
to settle outstanding fees due TERAPOWER INNOVATION, CORP. and
remove equipment promptly.
g. Client understands that TERAPOWER INNOVATION, CORP. is required
to make advance term commitments and purchases of bandwidth and
provide services for start-up of Client's connectivity to Internet.
h.
TERAPOWER INNOVATION, CORP. shall not be required to refund any fees
to Client charged pursuant to this Agreement, except by mutual
agreement.
i.
Client can cancel this agreement anytime. No refunds of any kind are
due in the event of cancellation unless Client has prepaid 1 YEAR
and terminates early in which case Client shall be entitled to a
refund of the difference between the prepaid amount and the amount
the Client would have paid had he signed up for the month-to-month
rate and paid set-up fees.
j. Client is
aware that Client is required to make a reasonable effort to
estimate the monthly bandwidth usage and prepay such amount for the
first month of this contract. Subsequent months shall be billed and
based upon the monthly bandwidth usage of the prior 30 days and
shall be payable by the Due Date of each subsequent month for the
term of this agreement.
6. Client is
aware and understands that:
a) TERAPOWER INNOVATION, CORP. obtains its electrical power from the
local public utility company, the Los Angeles Department of Water
and Power, the ("DWP") - divergent power grids feed our building
which has TEN 5,000 amp power plants and 17 diesel generators.
Terapower Innovation, Corp. cannot guarantee the performance of the
DWP, however it should be noted that DWP routinely produces excess
power and during the "California Brown Outs" the DWP sold power to
Edison and did not go down. Furthermore, all TERAPOWER INNOVATION,
CORP. power is on A/B UPS systems and N+1
diesel emergency power generators for back-up which is tested
routinely.
b) TERAPOWER INNOVATION, CORP. obtains Internet access from other
Internet backbone providers which may include but is not limited to
LEVEL 3, WILTEL, COGENT, XO, MZIMA, and AT&T. TERAPOWER
INNOVATION, CORP. shall reserve the right
to change bandwidth providers without notice.
c) Availability
of Internet access to TERAPOWER INNOVATION, CORP. is not entirely
under the control of TERAPOWER INNOVATION, CORP. but internet access
is guaranteed by TERAPOWER INNOVATION, CORP. to be 99.5% uptime.
Client shall be entitled to a prorated refund for any downtime
should any take place.
d) While TERAPOWER INNOVATION, CORP.'s
goal is to provide uninterrupted service to Client, there will be
times that the connectivity to the Internet may be disrupted, in
which case Internet access will not be available to TERAPOWER
INNOVATION, CORP. and to Client's Equipment at the Data Center. As
TERAPOWER INNOVATION, CORP. is connected to multiple providers of
internet access and utilizes BGP-4 - to route traffic out redundant
networks in the event of any single network failure, the chances
that all such internet connections could go down at once would be
very unusual.
e) Equipment may shut down or malfunction at any time due to a
variety of reasons, including without limitation, power surges from
the Public Utility, Equipment malfunction, software problems,
Internet problems, etc.
f) TERAPOWER INNOVATION, CORP. may have regular or periodic
disruption of services due to scheduled and unscheduled maintenance
of the equipment in the Data Center. TERAPOWER INNOVATION, CORP.
will notify Client of such dates and times of any scheduled
maintenance disruptions via email.
7. TERAPOWER
INNOVATION, CORP. is not responsible for lost business, financial or
otherwise, resulting from any of the services that it offers. Such
guarantees are not included in this agreement and would require
separate written agreement, with additional consideration to enforce
such guarantees.
8. TERAPOWER
INNOVATION, CORP. shall make reasonable efforts to protect Client's
Equipment, however, Client should carry its own insurance or provide
it's own remedy for losses ("Losses") due to
a) discontinuation of Internet connectivity for any reason
whatsoever,
b) damage to the Equipment or Client's office due to any reason,
including without limitation, fire, theft, water leakage, earthquake
and all acts of God, and
c) loss of income to Client, damage to Client's software, or losses
due to any other possible incident (together "Losses"). In any case,
Client shall hold TERAPOWER INNOVATION, CORP., its employees, agents
and assigns harmless against all Losses to Client.
9. Client shall
indemnify, defend and hold TERAPOWER INNOVATION, CORP., its
employees, officers, agents and assigns against all claims, losses
and cause of action by anyone due to connectivity of Client's Server
and Equipment to the Internet through the facilities of TERAPOWER
INNOVATION, CORP. at the Data Center ("Indemnification"). This
Indemnification shall include all causes of action, including
without limitation, claims, suits, judgments, collection activity,
and harassment.
10. TERAPOWER
INNOVATION, CORP. shall have the right to discontinue service to the
Client at any time, without refund, upon the sending to addresses
provided to TERAPOWER INNOVATION, CORP. from client, written (US
mail, facsimile or e-mail) notice stating the cause, for the
following reasons:
a) Violation of the terms of service herein stated, and/or as
periodically changed as stated at http://terapower.net/legal.htm
b) False statements for personal gain at the expense of TERAPOWER
INNOVATION, CORP.
c) Failure to follow instructions of TERAPOWER INNOVATION,
CORP.'s staff or management while
Equipment or Server is in the Data Center.
d) Attempt to remove equipment from the Data Center while a fee is
outstanding.
e) Violation of any rule of the building owner.
f) Violation of law and issuance of any judicial action or
governmental order to cease and desist
the Server and Equipment operation.
g) Unannounced excessive bandwidth usage for which a deposit has not
or is not provided.
h) SPAM originating or relaying from, or advertising sites, on
Client Server. SPAM disconnections may result in a termination fee
as outlined in paragraph 5. Terapower Innovation, Corp. may
disconnect and/or terminate service to Client if Client gets listed
on SpamHaus or Spews or other serious
black list and may refuse service to Clients listed on the
Spamhaus ROKSO list of "registry of
known spam organizations."
i) Running an IRC Server,
eggdrop server,
botnet server, or selling "shell" hosting accounts.
j) Mismanaged server by the Client that results in, or could
potentially result in, any form of harm or interruption of services
provided by TERAPOWER INNOVATION, CORP.
k) Other types of abuse not specifically mentioned here but which
could potentially result in, any form of harm or interruption of
services provided by TERAPOWER INNOVATION, CORP. or that may harm
other networks. Terapower Innovation, Corp. reserves the right to
refuse service to anyone for any reason.
11. In the
event of a dispute between the parties due to this Agreement,
parties agree to submit the dispute for arbitration in accordance
with the rules of the American Arbitration Association. The
prevailing party in any legal proceeding or arbitration shall be
entitled to reasonable attorney fees and expenses whether or not the
dispute is resolved through arbitration or court. Any legal dispute
shall be in the Los Angeles jurisdiction.
12. This
Agreement shall be the only agreement between the parties. All prior
written and verbal representations and communications between the
parties shall be null and void. Amendments to this agreement shall
be in writing, executed by Client and Terapower Innovation, Corp.
If, Client is a person, he or she, shall personally guarantee this
Agreement. If Client is a legal entity such as a corporation,
partnership, limited liability company, etc., and TERAPOWER
INNOVATION, CORP. has not specifically approved the credit of such
entity, the Guarantor herein below shall fully and personally
guarantee the performance of this Agreement.
13. Unless
terminated, by the 15th of any month, the term of this contract
shall extend for one additional month. i.e.
this is a month-to-month contract.