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At Terapower Innovation, Corp. we know and
understand your needs. Our mission is to give you outstanding customer
support and a fast and reliable network with many features at an
affordable price. We will not sacrifice network reliability for
financial gain.
Reliability
We strive to provide the most reliable network by utilizing the best
equipment consisting of Dell, Intel, Cisco, Juniper, and Red Hat
Enterprise Linux. The network is fully meshed and redundant with 10 tier
one backbone providers with at least 1Gbps or greater uplink which
includes AboveNet, AT&T, Broadwing, Global Crossing, Level3, nLayer,
Sprint, Time Warner, UUNET, and Verio. Should any connection fail, the
other connections automatically take over.
Our network is consistently monitored 24x7 by both an in-house staff and
a third party monitoring company. Server availability is checked every
few minutes from various locations around the country. If a problem
occurs, we are alerted immediately and our technicians will be
addressing the problem before you’ll ever notice. We don’t wait for you
to report a problem, we’ll already know of the problem.
For more information about our network, click
here.
Customer Support
Our technicians are highly trained and dedicated to providing a high
level of support for any problems related to our service. We are
committed to providing outstanding customer support by offering 24x7
live chat, Instant Messaging, VoIP, and helpdesk. Get a response to your
question at any hour of the day. |
